Frequently Asked Questions
about Placing an Order
The most commonly asked question right now, is how fast we ship. We normally ship Mondays, Wednesdays & Fridays but that does change sometimes. All items are shipped USPS*. If the item is not in stock, re-stocking times vary, and we will do our best to keep you informed of when it will ship.
*Some Eycatchers® and other Eycatcher® product may be shipped UPS or FedEx.
There are a couple ways to complete an order, and with our Secure Shopping Cart, all you have to do is point and click!
- First you can email or call with any questions.
orders@julesenchantinggifts.com ~ (304) 258 - 9509
If you need to know about availability of any item or to rush the order, it's best to call.
- Then just point and click and choose to either pay by credit card or mail a check/money order.*
Mail payment to:
Jules Enchanting Gifts and Collectables
13 Fairfax St.
Berkeley Springs, WV 25411
***Please make sure you call or e-mail to reserve your order if you are sending a check* or money order, or we can not guarantee your items will still be available.***
- All orders over $100 receive free shipping within the United States, and usually ship within 24-48 hours of order placement. Otherwise, shipping is calculated based on estimated shipping weights.
A note on pre-orders and back-orders:
Since our web site is now calculating postage based on estimated shipping weights, all orders will be shipped complete. This means that if an item you ordered is back-ordered or a pre-ordered item, the order will not ship until all the items are available. If you're trying to rush an order, or would like the items to ship separately we'd be happy to help, and there will be an additional charge. Please call or e-mail for more information.
- All orders inside the USA are shipped by the United States Postal Service*. Every package is insured with a delivery confirmation tracking number that will be e-mailed to the customer upon shipment. That number can be used to track packages using the USPS web site. Once a package is shipped, we don't know anything more than what the USPS web site says, so while we don't mind sympathizing if your package is delayed, we can't do anything to speed it up or tell you where it is.
*Some Eycatchers® and other Eycatcher® product may be shipped UPS or FedEx.
- If an item is damaged in transit we would be more than happy to help file a claim with the post office and either issue a credit or send a replacement item. Credits for damaged merchandise will only be issued after a claim has been processed with the USPS.
- Our return policy is VERY simple! If the item is not defective and you decide to return it we will credit your card in the full amount of the items returned. Shipping will not be credited unless the merchandise was incorrect. If you would like to return an item you must call or e-mail first. Items returned without authorization will be assessed a 10% re-stocking fee.
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- We would be more than happy to ship outside the USA. The only thing we absolutely require is that the three digit code on the back of your credit card match. All overseas orders will be shipped AirMail Insured unless otherwise specified. If you accept these shipping terms for your overseas order, please enter a note saying that in the comments section of your order! : )
- *We would be more than happy to take your check or money order as payment. Unfortunately, due to increasing check fraud, and in order to keep our prices low for you, our bank has advised us to wait 30 business days once depositing the check for it to clear. It may clear your account quickly, but if there is by some chance a problem with it, that information might not reach my bank for up to 30 days. There are a few ways to expedite the process. You can have your bank send us confirmation that the check has cleared your account. Or, you can pay by credit card, in which case your items will ship as soon as they're available. Sorry for any inconvenience this may cause!
- We accept checks*, money orders*,
and all credit cards except AmEx.
Always at retail, always free shipping on orders over $100 in the US!
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